Founder and CEO of SearchRank, a search marketing firm based in Phoenix, Arizona, offering organic and paid search marketing, link popularity building, press release optimization and distribution and social media marketing services.
From the page: "One of the biggest gripes small businesses have about local review sites is that not all of them provide an opportunity to respond to a customer complaint. Popular review site Yelp is hoping to address that issue with the launch of a new set of tools to help business owners manage their Yelp profile."
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